Persona Development in the Public Domain?

Auteurs Amber Ronteltap , Andrea Bukman , Martha de Jonge , Erik Roscam Abbing
Gepubliceerd in Proceedings of DRS 2018
Publicatiedatum 2018
Lectoraat Communicatie in Digitale Transitie
Soort publicatie Lezing


How to create personas to improve designs for behaviour change strategies in the public domain? Three recent cases illustrate lessons learnt and challenges encountered during persona development in the public domain. Personas were helpful to gain insight into diversity within a target group, to create empathy for its members, and to have a shared understanding when communicating about them. The main challenges encountered were 1) capturing complex behaviour with personas, as the behaviours involved were variable over time, the (legislative) environment in motion, and the target groups diverse; 2) finding the right balance between intuitive vs. evidence-based decision-making, a process we coined “taking a responsible leap of faith”; and 3) transferring personas to third parties, as free sharing of insights and tools is common in the public domain. Validation plays an important role in personas’ transferability. We call for all involved researchers to share experiences with using the persona methodology in the public domain, in order to tackle the challenges, and to create a more standardised way of developing personas.

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Taal Engels
Gepubliceerd in Proceedings of DRS 2018
ResearchComponents.DetailedInformation.YearAndVolume 2018 5
Trefwoorden personas, public domain, behaviour change, methodology

Amber Ronteltap

Amber Ronteltap | onderzoeker | lectoraat Crossmediale communicatie in het publieke domein

Amber Ronteltap

  • Onderzoeker
  • Lectoraat: Innovatie van Beweegzorg