Relation between business process management maturity and innovation in the financial sector

Auteurs Harmen Gerrit (Harmen) van der Kamp , Kobus Smit , Pascal Ravesteijn
Gepubliceerd in Proceedings
Publicatiedatum 11 april 2019
Lectoraat Procesinnovatie & informatiesystemen
Soort publicatie Lezing


To survive in the increasing globalization competition, companies are required to continuously increase their productivity and enhance innovation. To realize this enhanced productivity, Business Process Management (BPM) maturity models are often used to analyze, improve and manage business processes across the organization. Literature suggests that a relation between BPM maturity and innovation could exist and recommends more research in specific sectors. Specifically, the financial sector is facing a fintech revolution, putting an enormous pressure on how they deal with technology innovation, process disruption and service transformation. Therefore, the objective of this research is to determine the relation between business process management maturity and innovation in the financial sector. Data was collected using a survey at a large financial enterprise in Europe, resulting in sixty-eight responses. Regression analysis shows that 20.6% of the variance in innovation can be explained by BPM maturity.

Aan deze publicatie werkten mee

  • Kobus Smit | onderzoeker | Procesinnovatie en Informatiesystemen
    Kobus Smit
    • Onderzoeker
    • Lectoraten: Procesinnovatie & informatiesystemen
  • Pascal Ravesteijn | lector | Procesinnovatie en Informatiesystemen
    Pascal Ravesteijn
    • Lector
    • Lectoraten: Procesinnovatie & informatiesystemen

Taal Engels
Gepubliceerd in Proceedings
ISBN/ISSN URN:ISBN:978-989-8533-87-6
Trefwoorden Business Process Management, BPM-Maturity, Innovation, Innovation Value Chain, Innovation Adoption

Procesinnovatie en Informatiesystemen