Service Design, insights from nine case studies

Auteurs Tanja Enninga , Menno Manschot , Christa van Gessel , Jens Gijbels , Remko van der Lugt , Froukje Sleeswijk Visser , Fenne Verhoeven , Berit Godfroij
Publicatiedatum 1 oktober 2013
Lectoraat Co-Design
Soort publicatie Boek


Service design is literally the design of services. Service designers improve existing services or design completely new ones. Nothing new so far. Services have been around for centuries, and every service was conceived and designed by someone. However, service design takes a different angle; a different perspective as its starting point: it is a process of creative inquiry aimed at the experiences of the individual user. ‘Service design, insights from 9 case studies’ is the final publication of the Innovation in Services programme. During this programme, creative design agencies applied the methods of service design in nine different projects.

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Taal Engels
ISBN/ISSN URN:ISBN:978-90-815602-6-9
Trefwoorden Service design, Participatory design, Co-design

Tanja Enninga