Comparison of BPM maturity and performance of the Dutch department of defence with other sectors.
| Authors | Asha Gaheyr, Anand Sheombar, Pascal Ravesteijn |
|---|---|
| Published in | A. Pucihar, M. Kljajić Borštnar, R. Bons, A. Sheombar, G. Ongena & D. Vidmar (Eds.)., 35th Bled eConference – Digital Restructuring and Human (Re)action: June 26 – 29, 2022, Bled, Slovenia, Conference Proceedings |
| Publication date | 26 juni 2022 |
| Research groups | Procesinnovatie & informatiesystemen |
| Type | Lecture |
Summary
Abstract - This study investigates the Business Process Management (BPM) maturity and process performance of the Dutch Department of Defence (DDoD). Like any other organisation, defence departments use BPM to manage their daily business processes. Despite using BPM, the organisation has never undertaken the initiative to analyse its BPM Maturity level and process performance. This paper presents the first results of such a study and compares this to similar military organisations, non-profit organisations and other organisations in the private sector. The DDoD BPM Maturity index score of 2.66 is similar to that of peer organisations. The study provides some suggestions for research and practical implications for organisation.
On this publication contributed
| Language | Engels |
|---|---|
| Published in | A. Pucihar, M. Kljajić Borštnar, R. Bons, A. Sheombar, G. Ongena & D. Vidmar (Eds.)., 35th Bled eConference – Digital Restructuring and Human (Re)action: June 26 – 29, 2022, Bled, Slovenia, Conference Proceedings |
| ISBN/ISSN | URN:ISBN:978-961-286-616-7 |
| Key words | BPM maturity, department of defence, process performance, business process management |
| Digital Object Identifier | 10.48544/3178f4a8-e02f-45f8-b947-e9de9059c12e |
| Page range | 649-664 |