The impact of laws and regulations on the administrative burdens within healthcare

Auteurs Arjen Maris , Henny van Gaalen , Dennis Moeke , Pascal Ravesteijn
Gepubliceerd in Proceedings of the 16th European Conference on Management, Leadership and Governance
Publicatiedatum 29 oktober 2020
Lectoraat Procesinnovatie & informatiesystemen
Soort publicatie Artikel

Samenvatting

Despite all improvement initiatives such as the national action plan [De-]Regulate Healthcare by the Dutch Ministry of Health, Welfare and Sport in 2018 to create more time for care within the Netherlands, the administrative burden for care workers is still increasing. Managers of healthcare institutes struggle with efficiently implementing government legislations in day-to-day operations. They indicate that the time spent on administrative tasks demanded by municipalities and national authorities is too much. In addition, they also indicate that there is a lack of consistency and uniformity when it comes to the way care workers handle administrative tasks. This way of working causes additional, and often ad hoc, work in the run-up to an audit. It seems that before laws and regulations are effectively implemented, new laws or regulations again demand attention. This looks like a vicious circle, but research to confirm this is not found yet. Therefore, the following research question is formulated: "What is the impact of laws and regulations on the administrative burden with regard to the primary and supportive processes of Dutch long-term care?" An explanatory multiple case study was conducted to answer the research question. Three case studies were carried out during September 2019 to January 2020. Based on these studies, we have concluded that between 29% and 62% of the total perceived administrative burden by long-term care professionals can be related to legislation.

Aan deze publicatie werkten mee

  • Arjen Maris
    • Onderzoeker
    • Lectoraten: Procesinnovatie & informatiesystemen
  • Pascal Ravesteijn | lector | Procesinnovatie en Informatiesystemen
    Pascal Ravesteijn
    • Lector
    • Lectoraten: Procesinnovatie & informatiesystemen

Taal Engels
Gepubliceerd in Proceedings of the 16th European Conference on Management, Leadership and Governance
Trefwoorden healthcare                       , administrative burden, long term care, laws and regulation, Public governance
Digital Object Identifier DOI: 10.34190/ELG.20.030
Paginabereik 149-157

Arjen Maris

Arjen Maris

  • Onderzoeker
  • Lectoraat: Procesinnovatie & informatiesystemen