Business Process Management and Process Performance

Auteurs Marinus van 't Hul, Pascal Ravesteijn, Quan Zhu, Guido Ongena
Gepubliceerd in ECIS 2023 Research Papers
Publicatiedatum 11 mei 2023
Lectoraat Procesinnovatie & informatiesystemen
Soort publicatie Lezing


Abstract Business Process Management (BPM) is an important discipline for organizations to manage their business processes. Research shows that higher BPM-maturity leads to better process performance. However, contextual factors such as culture seem to influence this relationship. The purpose of this paper is to investigate the role of national culture on the relationship between BPM-maturity and process performance. A multiple linear regression analysis is performed based on data from six different countries within Europe. Although the results show a significant relationship between BPM-maturity and process performance, no significant moderation effect of national culture has been found. The cultural dimension long term orientation shows a weak negative correlation with both BPM-maturity and process performance. Through a post-hoc moderation analysis on each dimension of BPM-maturity, we further find that long term orientation negatively moderates the relationship between process improvement and process performance. Three other moderation effects are also discovered. The results of this study contribute to insights into the role of culture in the field of BPM.

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  • Pascal Ravesteijn | lector | Procesinnovatie en Informatiesystemen
    Pascal Ravesteijn
    • Lector
    • Lectoraat: Procesinnovatie & informatiesystemen
  • Quan_Zhu
    Quan Zhu
    • Onderzoeker
    • Lectoraat: Procesinnovatie & informatiesystemen
  • Guido Ongena | onderzoeker | Procesinnovatie en Informatiesystemen
    Guido Ongena
    • Lector
    • Lectoraat: Procesinnovatie & informatiesystemen

Taal Engels
Gepubliceerd in ECIS 2023 Research Papers
Trefwoorden National Culture, business process management, Process Performance

Procesinnovatie en Informatiesystemen